D'janai Smith
About D'janai Smith
D'janai Smith is a Senior Customer Success Manager at FullStory, with over eight years of experience in account management, sales, and digital marketing in the B2B/SaaS sector. She has held various roles in notable companies, including SquarePeg Hires, Wix.com, and Salesforce, and possesses strong analytical and communication skills.
Work at FullStory
D'janai Smith currently holds the position of Senior Customer Success Manager at FullStory, a role she has occupied since 2022. In this capacity, she leverages her extensive experience in account management and customer success to enhance client relationships and drive user engagement. Her focus is on ensuring that customers derive maximum value from FullStory's offerings, utilizing her analytical skills and emotional intelligence to address client needs effectively.
Previous Experience in Customer Success
Prior to her role at FullStory, D'janai Smith served as a Strategic Customer Success Manager at Wix.com from 2020 to 2022. She was responsible for managing eCommerce accounts and ensuring customer satisfaction. Before that, she worked at SquarePeg Hires as a Customer Success Manager from 2017 to 2019, where she developed strategies to improve client retention and engagement. Her background includes various roles in customer success and account management across different organizations.
Education and Expertise
D'janai Smith earned a Bachelor’s Degree in Business Communications and Graphic Communication from Baruch College. Her educational background has equipped her with the skills necessary for effective communication and marketing strategies. She possesses over eight years of experience in account management, sales, and digital marketing, particularly within the B2B/SaaS sector, making her well-versed in industry practices and customer relationship management.
Background in Marketing and Research
D'janai Smith began her career in the marketing field as a Marketing Intern at the Apollo Theater in 2008. She later worked as a Market Research Assistant at Schlesinger Associates from 2013 to 2014. Additionally, she has experience in various roles that contributed to her understanding of customer needs and market dynamics, including her time as an Account Manager at eos sleep and as a Business Analyst Intern at UBS.
Skills and Strengths
D'janai Smith is recognized for her analytical abilities and strong communication skills. She possesses a high emotional intelligence, which allows her to connect with clients and understand their needs deeply. Her strengths include individualization, restorative abilities, and a maximizer mindset. D'janai is also identified as an INFJ personality type, known for being a creative problem-solver and visual storyteller, which enhances her effectiveness in customer success roles.