Darren Kennedy
About Darren Kennedy
Darren Kennedy serves as the Senior Vice President of Customer Experience at FullStory, where he has worked since 2021. He has extensive experience in customer success and product management, having held various positions at companies such as Salesforce, Pardot, CNN, and WebMD.
Current Role at FullStory
Darren Kennedy serves as the Senior Vice President of Customer Experience at FullStory. He has held this position since 2021 and has been instrumental in enhancing customer engagement and satisfaction. Prior to this role, he was the Vice President of Customer Experience at FullStory from 2019 to 2021. His leadership in these roles focuses on improving customer interactions and ensuring that FullStory meets the needs of its users.
Previous Experience at Salesforce and Pardot
Darren Kennedy worked at Salesforce as the Senior Director of Customer Success Group Product Management from 2017 to 2019. His responsibilities included overseeing product management initiatives to enhance customer success. Before Salesforce, he was with Pardot, a Salesforce.com Company, where he held multiple roles including Senior Director of the Pardot Customer Success Group from 2014 to 2017 and Manager of Professional Services from 2012 to 2014. His experience at Pardot contributed to his expertise in customer success strategies.
Career Background at WebMD and CNN
Darren Kennedy began his career as an editor at CNN from 1996 to 2000. This role provided him with foundational experience in media and communication. He then transitioned to WebMD, where he worked as a Project Manager from 2002 to 2007. His time at WebMD involved managing various projects that supported the company's mission in health information delivery.
Education and Academic Background
Darren Kennedy attended Wake Forest University, where he studied English and earned a Bachelor of Arts degree from 1991 to 1995. His education provided him with strong communication skills and a critical understanding of language, which have been beneficial throughout his professional career.
Leadership Role at Leader Enterprises
Before joining FullStory, Darren Kennedy was the Director of Operations at Leader Enterprises from 2011 to 2012. In this role, he focused on operational efficiency and strategic planning, contributing to the overall effectiveness of the organization during his tenure.