Elif Alverson
About Elif Alverson
Elif Alverson is an experienced IT Operations Services Manager with a background in engineering and project management. She has a proven track record of enhancing productivity and managing vendor relationships in various technology roles across multiple companies.
Work at FullStory
Elif Alverson currently serves as the IT Ops Services Manager at FullStory, a position she has held since 2022. Based in Atlanta, Georgia, she is responsible for overseeing IT operations and ensuring efficient service delivery. Her role involves managing vendor relationships and leading Quarterly Business Reviews (QBR) to assess performance and align on objectives.
Previous Experience at Ionic Security
Before joining FullStory, Elif Alverson worked at Ionic Security as the IT Ops Services Manager from 2015 to 2019. During her tenure, she achieved a 40% increase in IT Operations Services productivity within her first year. Her experience there contributed to her expertise in managing IT operations and vendor relationships.
Education and Expertise
Elif Alverson earned her Engineer's degree in Electrical, Electronic and Communications Engineering Technology/Technician from Kocaeli University, studying from 1995 to 1999. She furthered her education by obtaining a Master of Business Administration (M.B.A.) in Project Management from Keller Graduate School of Management of DeVry University, completing her studies from 2006 to 2009. Her educational background supports her extensive expertise in IT operations and project management.
Career Background
Elif Alverson has a diverse career in IT and network management. She began her career as an Implementation Engineer and Team Supervisor at Nokia Networks in Istanbul, Turkey, from 1999 to 2001. She then held various positions at AT&T, including Network Engineer and Professional Network Administrator, from 2004 to 2015. Additionally, she worked at Cingular and Leadcom, gaining experience in network engineering and integration.
Technical Skills and Tools
Elif Alverson possesses administrative proficiency in several tools essential for IT operations, including Jira, Confluence, Stash/Bitbucket, and ServiceNow. Her technical skills extend to managing network performance and statistics, which are critical for optimizing IT services and ensuring operational efficiency.