Emily Walker
About Emily Walker
Emily Walker is a Manager of Customer Success at FullStory, where she has worked since 2022. She has a diverse background in customer success roles across various companies, including Campaign Monitor and Ambition, and holds a degree in Communication and Media Studies from Lipscomb University.
Current Role at FullStory
Emily Walker serves as the Manager of Customer Success at FullStory, a position she has held since 2022. In this role, she oversees customer success initiatives and ensures clients receive optimal value from the company's products. Her leadership in this capacity is informed by her extensive experience in customer success and her commitment to enhancing client relationships.
Previous Experience in Customer Success
Prior to her current role, Emily held several positions at FullStory, including Customer Success Manager and Team Lead for Customer Success. She worked at FullStory from 2020 to 2022, where she developed her expertise in managing customer relationships and driving success metrics. Before joining FullStory, she served as a Strategic Customer Success Manager at Ambition from 2018 to 2020.
Career at Campaign Monitor
Emily Walker worked at Campaign Monitor from 2016 to 2018, initially as a Sales Development Representative and later as an Account Executive. During her time there, she focused on client engagement and sales strategies, contributing to the company's growth in the Greater Nashville Area.
Educational Background
Emily studied at Lipscomb University, where she earned a degree in Communication and Media Studies with a focus on Leadership Communication. She also completed the altMBA program, which further developed her leadership and management skills, particularly in customer success and community engagement.
Community Outreach and International Experience
Emily possesses international experience in customer success and community outreach within the tech industry. Her background includes significant contributions to tech community engagement, where she has worked to foster relationships and enhance collaboration among industry professionals.