J.R. Rund
About J.R. Rund
J.R. Rund is a Knowledge Manager at FullStory, where he creates and edits content to support the Product Enablement team. He has extensive experience in customer support and technical roles, having worked for companies such as CallRail, Regency Lighting, and MailChimp.
Work at FullStory
J.R. Rund has been serving as a Knowledge Manager at FullStory since 2021. In this role, he is responsible for maintaining and updating over 400 help articles, ensuring that the content is accurate and current. He collaborates with product teams to ensure that documentation on new and existing releases is precise and reflects the latest information. His work supports the overall effectiveness of the Product Enablement team.
Previous Experience in Customer Support
Prior to his current position, J.R. Rund worked at CallRail in various roles, including Customer Support Specialist and Tier II Technical Support Specialist from 2018 to 2021. He also served as a Customer Support Technician at MailChimp for five months in 2011. His experience in customer support has equipped him with the skills necessary to address client needs effectively and manage technical inquiries.
Project Coordination and Management Background
J.R. Rund has a background in project management, having worked as a Project Coordinator at Regency Lighting from 2014 to 2017. He also held the position of Account Manager at the same company for one year. His experience in these roles has contributed to his ability to manage processes and coordinate projects effectively.
Educational Background in Communication
J.R. Rund studied at Kennesaw State University, where he earned a Bachelor of Science degree in Communication with a focus on Media Studies. His education spanned from 2005 to 2009, providing him with a solid foundation in communication principles that support his professional roles.
Experience in Technical Support
In addition to his customer support roles, J.R. Rund has experience as a Technical Support Engineer at Zendesk for four months in 2021. This position further developed his technical skills and understanding of support processes, enhancing his ability to assist users with technical issues.