Joseph Cefalo
About Joseph Cefalo
Joseph Cefalo is a Senior Sales Enablement Specialist at FullStory, with a background in technical support and sales operations at Brightcove. He holds a Bachelor of Science in Computer Systems Networking and Telecommunications from Wentworth Institute of Technology and is actively involved in the restaurant industry through family connections.
Current Role at FullStory
Joseph Cefalo serves as a Senior Sales Enablement Specialist at FullStory, a position he has held since 2021. In this role, he focuses on enhancing the sales process and ensuring that the sales team is equipped with the necessary tools and resources to succeed. His background in technology and customer service informs his approach to sales enablement, allowing him to bridge the gap between technical solutions and customer needs.
Previous Experience at Brightcove
Joseph Cefalo has extensive experience at Brightcove, where he held multiple roles from 2016 to 2021. He started as a Technical Support Representative, then transitioned to a Tier 1 Technical Support Engineer. Following that, he served as an Onboarding Engagement Manager for four months before taking on the role of Program Manager in Sales Operations. His time at Brightcove allowed him to develop a strong foundation in customer support and sales operations.
Education and Expertise
Joseph Cefalo earned a Bachelor of Science degree in Computer Systems Networking and Telecommunications from Wentworth Institute of Technology, completing his studies from 2013 to 2017. His education provided him with a solid understanding of technology and networking, which he applies in his current role and previous positions. His expertise lies in combining technical knowledge with customer service skills.
Technical Experience and Internships
In addition to his roles at Brightcove, Joseph Cefalo gained technical experience as a Spring Technical Intern at Plum Voice in 2016. This internship lasted four months and contributed to his understanding of technical support and customer engagement. His early experiences in technical roles have shaped his career trajectory and approach to sales enablement.
Involvement in the Restaurant Industry
Joseph Cefalo is actively involved in the restaurant industry through family connections. This involvement allows him to meet new people and build relationships with regular customers. He also manages the website and POS system for his in-laws' family restaurant, demonstrating his ability to apply his technical skills in a real-world business environment.