Julia Anna De Los Santos
About Julia Anna De Los Santos
Julia Anna De Los Santos serves as the Customer Success Director at FullStory in Sydney, Australia, where she has worked since 2024. With extensive experience in customer success roles across various companies, she has established the customer success function for FullStory in the APAC region.
Work at FullStory
Julia Anna De Los Santos currently serves as the Customer Success Director at FullStory, a position she has held since 2024. In this role, she operates in a hybrid work environment based in Sydney, New South Wales, Australia. Her responsibilities include leveraging FullStory's behavioral data and analytics to optimize digital platforms and products. Julia has previously held multiple roles at FullStory, including Principal Customer Success Manager APAC and Director of Customer Experience for the APAC region, where she established the customer success function focusing on onboarding, retention, and customer expansion.
Previous Experience in Customer Success
Before joining FullStory, Julia worked at Catalyst Software as a Customer Experience Coach from 2023 to 2024. She also held the position of Senior Customer Success Manager APAC, Enterprise at Hootsuite from 2020 to 2021, where she managed customer relationships in the enterprise sector. Julia's experience at Hootsuite includes a previous role as Customer Success Manager APAC, Enterprise from 2018 to 2020. Her roles have equipped her with a strong foundation in customer success strategies and account management.
Background in Account Management
Julia has a solid background in account management, having worked as an Account Manager at Houzz Australia from 2014 to 2018. This experience has contributed to her ability to foster long-term customer relationships. Additionally, she served as Online Content Manager at Specifier Magazine from 2011 to 2012, further diversifying her skill set in managing customer interactions and content.
Education and Expertise
Julia studied at the University of Technology Sydney, where she earned a Bachelor of Design in Architecture. This educational background provides her with a unique perspective in her customer success roles, particularly in understanding user experience and design principles. Her technical skills complement her customer success expertise, enabling her to effectively utilize data and analytics to enhance customer engagement.
Skills in Navigating Diverse Markets
Julia has demonstrated a strong ability to navigate complex and diverse markets and cultures throughout her career. Her experience in various roles across different companies and regions has equipped her with insights into customer needs and behaviors, particularly in the APAC region. This skill set is crucial for her current role at FullStory, where understanding diverse customer perspectives is essential for success.