Justin Fournier
About Justin Fournier
Justin Fournier is a Senior Customer Success Manager at FullStory, where he has worked since 2021. He has over seven years of experience in technology implementation and management, previously holding roles at DrChrono, MemorialCare, and Microsoft.
Work at FullStory
Justin Fournier has been serving as a Sr. Customer Success Manager at FullStory since 2021. In this role, he focuses on ensuring that clients achieve a proper return on investment with digital deliverables. His responsibilities include managing client relationships and advocating for technology solutions that enhance connectivity between software and end users. His tenure at FullStory has contributed to the company's commitment to customer success and satisfaction.
Previous Experience at DrChrono
Before joining FullStory, Justin worked at DrChrono as an Enterprise Account Manager from 2019 to 2021. During his two years in this position, he was involved in managing enterprise-level accounts and ensuring client satisfaction. His experience at DrChrono helped him develop skills in account management and customer engagement in the healthcare technology sector.
Background in Technology and Training
Justin's career includes a diverse background in technology and training roles. He served as a Clinical Training Specialist II at MemorialCare from 2013 to 2019, where he focused on training healthcare professionals on new technologies. Additionally, he worked as a Partner Implementations Specialist at Kareo and as a Product Advisor at Microsoft, gaining extensive experience in technology implementation and customer support.
Education and Expertise
Justin studied Computer and Information Sciences and Support Services at Orange Coast College from 2003 to 2005. He also attended Coastline College, where he studied Information Technology and achieved Cisco Internetworking from 2000 to 2001. His educational background provides a solid foundation for his expertise in managing and implementing new technologies to support businesses.
Career Development and Skills
With over seven years of experience in implementing and managing new technologies, Justin is passionate about alleviating the frustration of learning evolving technology for businesses. His career reflects a commitment to establishing connectivity between software and end users, making him a valuable asset in customer success roles.