Kailey Nelson
About Kailey Nelson
Kailey Nelson is a Senior Customer Success Manager with a background in education and extensive experience in customer engagement. She has worked in various roles across multiple companies, including MedBridge and FullStory, and has been active in the Greater Chicago Area since 2022.
Current Role at FullStory
Kailey Nelson serves as a Senior Customer Success Manager at FullStory, a position she has held since 2022. In this role, she applies her extensive expertise in customer engagement and success to enhance client relationships and drive satisfaction. Based in the Greater Chicago Area, she focuses on delivering value to clients and ensuring their needs are met effectively.
Previous Experience in Customer Success
Before joining FullStory, Kailey Nelson accumulated significant experience in customer success roles. She worked at MedBridge in various capacities, including as a Client Success Manager for Strategic Accounts from 2021 to 2022 and as a CSR in 2019. Her tenure at MedBridge spanned several roles, allowing her to develop a comprehensive understanding of client needs and success strategies.
Education and Qualifications
Kailey Nelson earned her Bachelor’s Degree in Secondary Education and Teaching from Eastern Washington University, where she studied from 2006 to 2011. She also completed a Certificate Program in Marketing/Marketing Management at the University of Washington from 2017 to 2018. This educational background supports her transition from education to customer success.
Background in Administrative Roles
Prior to her focus on customer success, Kailey Nelson held administrative positions that contributed to her organizational skills. She worked as an Administrative Coordinator at Taphandles from 2017 to 2018 and as a Cafe Manager at Rapha Racing Limited in 2017. These roles provided her with foundational experience in managing operations and supporting team dynamics.
Expertise in Customer Engagement
Kailey Nelson specializes in customer engagement and success, emphasizing the importance of inspiring passion in employees, products, and services. Her approach is informed by her educational background and her experience in various customer-facing roles, enabling her to effectively connect with clients and foster long-term relationships.