Katie Latta
About Katie Latta
Katie Latta is a Senior Customer Success Manager at Fullstory, with a diverse background in customer success and account management across various companies, including TripAdvisor and Pendo.io.
Work at FullStory
Katie Latta currently holds the position of Senior Customer Success Manager at FullStory. She began her role in 2024 and has been contributing to the company's customer success initiatives for five months. Her focus includes enhancing customer experiences and ensuring that clients derive maximum value from FullStory's offerings.
Previous Experience at Pendo.io
Katie Latta has extensive experience at Pendo.io, where she worked in various customer success roles. She served as Enterprise Customer Success Manager and Team Lead from 2022 to 2023, and prior to that, she was a Senior Commercial Customer Success Manager from 2020 to 2022. Additionally, she held the position of Commercial Customer Success Manager from 2019 to 2020. Her tenure at Pendo.io spanned a total of four years, focusing on customer engagement and satisfaction.
Experience at TripAdvisor
Katie Latta worked at TripAdvisor in multiple capacities. She was an Account Manager for the Pacific West region from 2017 to 2018. Prior to that, she served as a Market Coordinator from 2016 to 2017. Her roles involved managing client relationships and coordinating marketing efforts in the San Francisco area.
Education and Expertise
Katie Latta has a strong educational background in business administration. She studied Marketing at North Carolina State University, where she earned a Bachelor of Science in Business Administration. Additionally, she has been studying at Shanghai University since 2013 and at ESCI-UPF since 2014, further enhancing her expertise in international business and marketing.
Background in Sales Development
Katie Latta began her career in sales development at Guidebook Inc., where she worked as a Sales Development Representative from 2015 to 2016. This role laid the foundation for her subsequent positions in customer success, equipping her with skills in client engagement and sales strategy.