Miriam Harris
About Miriam Harris
Miriam Harris serves as the Enterprise Customer Success Director at FullStory, where she focuses on maximizing customer value and aligning business objectives. With a background in customer success management at Salesforce and experience in sales and marketing roles, she also acts as a Growth Coach and Board Advisor.
Work at FullStory
Miriam Harris has been serving as the Enterprise Customer Success Director at FullStory since 2021. In this role, she focuses on maximizing customer value and aligning business objectives with FullStory's offerings. Her responsibilities include providing strategic guidance to enterprise clients and ensuring their success with the company's products. Harris operates from Colorado Springs, Colorado, where she leverages her extensive experience in customer success to enhance client relationships and drive business growth.
Previous Experience at Salesforce
Before joining FullStory, Miriam Harris worked at Salesforce for a total of three years in various roles. She served as a Senior Principal Customer Success Manager from 2019 to 2021, and prior to that, she held positions as Principal Success Manager and Senior High Touch Success Manager. Her tenure at Salesforce involved developing strategies to improve customer engagement and satisfaction, contributing to the overall success of the organization.
Education and Expertise
Miriam Harris studied at Colorado State University, where she achieved a degree in Biological Sciences. Additionally, she attended the University of Colorado Colorado Springs, where she earned a Bachelor of Arts in Biology. Her educational background provides a strong foundation for her expertise in customer success, where she specializes in facilitating cross-functional collaboration to solve complex problems.
Career Background at ADInstruments
Miriam Harris began her career at ADInstruments, where she held multiple roles from 2008 to 2013. She started as an Inside Sales Representative for three months, then transitioned to a Business Development Representative for eight months. Following that, she served as a Marketing Coordinator for North America for four years. These positions allowed her to develop skills in sales, marketing, and customer engagement.
Role as a Growth Coach
In addition to her professional roles, Miriam Harris acts as a Growth Coach. In this capacity, she helps individuals and teams enhance their skills and performance. Her coaching approach focuses on personal and professional development, enabling her clients to achieve their goals and improve their effectiveness in their respective roles.