Philipp Klattenberg
About Philipp Klattenberg
Philipp Klattenberg is a Senior Account Executive DACH at FullStory, where he focuses on enhancing customer experience through simplicity and efficiency. He has previous experience at Hootsuite and Salesforce, and he emphasizes the importance of a data-driven approach to understanding customer journeys.
Work at FullStory
Philipp Klattenberg serves as the Senior Account Executive DACH at FullStory, a role he has held since 2022. Based in Hamburg, Deutschland, he focuses on enhancing customer experience services. Klattenberg emphasizes the importance of simplicity and efficiency in these services, advocating for a data-driven approach to understanding customer journeys. His work involves educating companies on how to create measurable and optimizable customer experiences.
Previous Experience at Hootsuite
Prior to his current role, Klattenberg worked at Hootsuite as an Account Executive from 2018 to 2020. During his two years there, he developed skills in managing customer relationships and enhancing social media strategies for clients. His experience at Hootsuite contributed to his understanding of customer engagement and service delivery.
Experience at Salesforce
Klattenberg was an Account Executive at Salesforce from 2020 to 2022, also for two years. Based in Hamburg, he focused on leveraging Salesforce's customer relationship management solutions to improve client interactions. His time at Salesforce further solidified his expertise in customer experience and data-driven decision-making.
Education and Expertise
Philipp Klattenberg studied Rechtswissenschaften at Universität Bremen for four semesters from 2007 to 2009. He also attended Europafachakademie Dr. Buhmann, where he studied Tourismus und Reisedienst-Marketing and achieved the qualification of Gepr. Betriebswirt (HED) from 2009 to 2012. His educational background supports his professional focus on customer experience and business efficiency.
Professional Principles
Klattenberg values respect for business partners' time as a fundamental principle in his professional interactions. He believes in balancing mental and physical health, incorporating a daily 5km run into his routine to maintain clarity and focus. His approach to work reflects a commitment to efficiency and effective communication with clients.