Rashad J. Blalock
About Rashad J. Blalock
Rashad J. Blalock is a Senior Support Specialist with a background in finance and extensive experience in technical support and customer service. He has held various roles in notable companies, including T-Mobile, InVision, and Klaviyo, and currently works at FullStory, where he focuses on security compliance and workflow improvements.
Work at FullStory
Rashad J. Blalock has been employed at FullStory as a Senior Support Specialist since 2022. In this role, he focuses on providing technical support and ensuring customer satisfaction. His responsibilities include performing security and compliance reviews on triggered accounts, which helps maintain safety and adherence to industry standards. Rashad's expertise in troubleshooting analytics, API integrations, trigger sets, and DNS behavior contributes to the overall effectiveness of the support team.
Previous Experience at InVision
Prior to his current role, Rashad worked at InVision for three years, where he held two positions. He served as the T1 Technical Support Team Lead from 2017 to 2020, overseeing support operations and leading a team to address customer inquiries. Following this, he worked as a Support Engineer from 2021 to 2022, continuing to provide technical assistance and support to clients. His time at InVision enhanced his skills in customer service and technical troubleshooting.
Career at T-Mobile
Rashad's career began at T-Mobile, where he worked from 2010 to 2013 in the Greater Atlanta Area. He held multiple roles, including RSA, Assistant Manager, and Business Account Manager. During this time, he developed his customer service skills and gained experience in managing business accounts. His work at T-Mobile laid the foundation for his future roles in technical support and customer service.
Education and Expertise
Rashad J. Blalock studied at Morehouse College from 2005 to 2009, where he earned a degree in Finance, General. His educational background provides him with a strong understanding of financial principles, which complements his technical skills. Rashad specializes in troubleshooting issues related to analytics and API integrations, making him a valuable asset in technical support roles.
Work Ethic and Project Management
Rashad maintains a pay-it-forward work ethic, actively sharing procedures and best practices with colleagues. He manages projects aimed at improving workflows and efficiencies in customer service, demonstrating his commitment to enhancing team performance and customer satisfaction. His collaborative approach fosters a supportive work environment and encourages knowledge sharing among team members.