Sabrina Li
About Sabrina Li
Sabrina Li is a Software Engineer at FullStory, specializing in technical training and client relations. She has a background in Industrial Engineering and Electrical Engineering, with experience in enhancing product usability and providing technical advisory services.
Work at FullStory
Sabrina Li has been employed as a Software Engineer at FullStory since 2020. In her role, she delivers training sessions through video conferences and in-person meetings, focusing on technical implementations and backend design workflows. She acts as a liaison between clients and product teams, identifying and troubleshooting product issues while prioritizing urgent concerns. Additionally, she provides technical advisory services to clients, analyzing their IT infrastructure to ensure effective implementation of FullStory's tools. Sabrina has also developed a sample application project to assist clients and internal staff with SDK implementation and utilization.
Education and Expertise
Sabrina Li holds a Master of Science (M.S.) in Industrial Engineering from Purdue University, where she studied from 2013 to 2014. She also earned a Bachelor of Science (BS) in Electrical and Electronics Engineering from Shanghai Jiao Tong University, completing her studies from 2009 to 2013. Her educational background provides her with a strong foundation in engineering principles, which she applies in her current role as a Software Engineer.
Background
Before joining FullStory, Sabrina worked at VMware AirWatch for six years, from 2014 to 2020, as a Subject Matter Expert. In this position, she initiated and led the 'Phoenix' project, aimed at enhancing the efficiency and turnaround time of the global support organization. Additionally, she improved the usability of VMware's EMM SDK, which assisted developers in better utilizing and implementing the tools. Her experience at VMware AirWatch contributed to her technical skills and understanding of client needs.
Training and Coaching
Sabrina Li conducts one-on-one coaching sessions that focus on both technical and soft skills for the global technical support engineering team. She delivers training sessions that help enhance the capabilities of her colleagues and clients, ensuring they are equipped to effectively utilize the tools and technologies available to them. Her commitment to training and coaching reflects her dedication to fostering a knowledgeable and skilled workforce.