Selena O.
About Selena O.
Selena O. is a Staff Collections Accounting Specialist with expertise in payment management and fraud investigation. She has held various roles in customer service and accounting across multiple companies, contributing to financial integrity and customer satisfaction.
Work at FullStory
Selena O. currently holds the position of Staff Collections - Accounting Specialist at FullStory. She has been with the company since 2023, working remotely from Atlanta, Georgia. In her role, she processes and applies payments to customer balances, manages invoice creation, and handles journal entries with precision. Selena has also implemented proactive improvements in collection effectiveness, which has contributed to streamlined processes within the organization.
Previous Experience at Moz
Before joining FullStory, Selena O. worked at Moz as an Onboarding Specialist from 2016 to 2019. During her three years at Moz, she was involved in facilitating the onboarding process for new clients, ensuring they had a smooth transition to the platform. Her experience at Moz contributed to her skills in customer relations and support.
Background in Customer Service
Selena O. has a strong background in customer service, having worked at EagleView Technologies, Inc. in various roles from 2010 to 2015. She served as a Senior Customer Service Contact from 2010 to 2013 and later as a Client Relations Specialist from 2013 to 2015. These positions allowed her to develop expertise in managing customer inquiries and resolving issues effectively.
Expertise in Payment Management
Selena O. has specialized expertise in fraud investigation and payment management. She has a proven track record of contributing to financial integrity and customer satisfaction through her meticulous approach to monitoring past due percentages and conducting thorough research on accounts. This expertise has been instrumental in addressing past-due invoices and disputed invoice settlements.
Career Progression and Roles
Throughout her career, Selena O. has held various roles that have enhanced her skills in collections and accounting. She worked as an Accounts Receivable Collections Analyst at Loom from 2022 to 2023 and as a Billing Specialist / Support Advocate at Typeform.com from 2020 to 2022. Her diverse experience across these positions has equipped her with a comprehensive understanding of financial processes and customer interactions.