Sophie S.
About Sophie S.
Sophie S. is an Onboarding Specialist at FullStory, where she has worked since 2021. She has a background in customer success and design, with previous roles at companies such as brightwheel and The Wing.
Work at FullStory
Sophie S. has been employed at FullStory as an Onboarding Specialist since 2021. In this role, she is responsible for guiding new clients through the onboarding process, ensuring they understand the platform's features and capabilities. Her work contributes to enhancing customer satisfaction and retention. Sophie is based in the San Francisco Bay Area, where she has developed her expertise in onboarding and customer success.
Previous Experience in Customer Success
Before joining FullStory, Sophie S. gained diverse experience in customer success roles. She worked at brightwheel as a Customer Success representative for one month in 2020. Additionally, she served as an Onboarding Specialist at brightwheel for ten months in 2021, where she focused on facilitating a smooth transition for new users. Her role as a Community Coordinator at The Wing from 2018 to 2019 further enhanced her skills in community engagement and support.
Background in Design and Events Coordination
Sophie S. has a background in design and events coordination. She worked as a Designer at Farmgirl Flowers for five months in 2018, where she applied her creative skills. Subsequently, she took on the role of Events Lead at The Wing from 2019 to 2020 for ten months, where she was responsible for planning and executing community events, enhancing member engagement.
Education and Expertise
Sophie S. holds a Bachelor of Science degree in Human Development and Family Studies, having studied at both the University of Cape Town and the University of Vermont. She completed her studies in 2016, which provided her with a solid foundation in understanding human behavior and relationships. This educational background supports her work in onboarding and customer success, where interpersonal skills are essential.