Stephen Niebauer
About Stephen Niebauer
Stephen Niebauer is a Senior Support Engineer with expertise in developing tools and workflows that enhance support operations. He has a strong background in video and billing systems and has worked for various organizations, including FullStory and Vimeo.
Work at FullStory
Stephen Niebauer currently serves as a Senior Support Engineer at FullStory, a position he has held since 2020. In this role, he focuses on developing tooling and workflows that enhance support operations. His expertise in support analytics allows him to understand and improve customer support processes effectively. Working remotely, he contributes to the company's mission of delivering exceptional customer experiences.
Education and Expertise
Stephen Niebauer earned a Bachelor of Science degree in Fiction Filmmaking from Grand Valley State University, where he studied from 2005 to 2009. His educational background complements his professional expertise in support analytics, which plays a crucial role in enhancing customer support processes. This combination of skills supports his ability to develop effective workflows and tools in his current role.
Background in Support Engineering
Stephen Niebauer has a diverse background in support engineering, having worked in various roles across multiple organizations. Before joining FullStory, he served as a Support Engineer at Bitmovin for one year and contributed to We Support NYC for five years. His experience at Vimeo included roles such as Head of Community Support and Content + Community Manager, where he focused on customer and community engagement.
Achievements in Community Engagement
Throughout his career, Stephen Niebauer has emphasized customer and community engagement to build strong relationships and improve service delivery. His work at Vimeo as Head of Community Support and his contributions to We Support NYC reflect his commitment to fostering community connections. His approach has been instrumental in enhancing the overall support experience for customers.
Professional Experience Timeline
Stephen Niebauer's professional journey includes various roles in support and community management. He began his career at Vimeo as Content + Community Manager from 2009 to 2011, later becoming Head of Community Support from 2016 to 2018. He worked at VHX as Head of Community Support from 2012 to 2016 and held a Support Engineer position at Bitmovin from 2018 to 2019. His contributions to We Support NYC spanned five years, culminating in his current role at FullStory.