Tym Andrews
About Tym Andrews
Tym Andrews is a Principal Technical Support Specialist with extensive experience in customer support roles across various organizations. He has a background in communication and has been actively involved in support communities since 2017.
Work at FullStory
Tym Andrews currently holds the position of Principal Technical Support Specialist at FullStory, a role he has occupied since 2022. In this capacity, he is responsible for providing technical support and ensuring customer satisfaction. Prior to this role, he served as a Senior Support Specialist at FullStory from 2021 to 2022. Tym's work involves addressing customer inquiries and resolving technical issues, contributing to the overall user experience of FullStory's products.
Education and Expertise
Tym Andrews earned a Bachelor of Arts (B.A.) in Communication from Otterbein University, where he studied from 2012 to 2015. He also attended Ohio Wesleyan University for one year, focusing on Vocal Performance and Dance Theater. His educational background provides a foundation for his roles in customer support and technical assistance, enhancing his communication skills and understanding of user needs.
Background in Customer Support
Tym Andrews has extensive experience in customer support roles across various organizations. He worked as a Customer Support Agent at GetFeedback, Inc. from 2018 to 2020 and later as a Senior Support Agent at the same company from 2019 to 2020. His experience also includes positions at Mixmax as a Technical Support Specialist and at Campaign Monitor as a Customer Service Representative. This diverse background has equipped him with the skills necessary to excel in technical support.
Involvement in Professional Communities
Since 2017, Tym Andrews has been an active member of Support Driven, a community dedicated to support professionals. His involvement in this community reflects his commitment to professional development and networking within the support industry. Additionally, he serves as the Career and Commerce Lead for the Queerstorian Employee Resource Group (ERG) at FullStory, demonstrating his engagement in fostering inclusive work environments.
Previous Roles and Experience
Before his current role at FullStory, Tym Andrews held various positions that contributed to his professional growth. He worked as a Temporary Assistant Director of Orientation and Transition Year Programs at Otterbein University in 2017 and served as a Student Life Coordinator at Pacific Northwest College of Art in 2016. He also gained experience in the food service industry as a Barista at Starbucks from 2014 to 2016. These roles have provided him with a diverse skill set applicable to his current position.