Ashley Bagwell
About Ashley Bagwell
Ashley Bagwell is an E-Commerce Tech Support Specialist I at Fulton Bank, where she has worked since 2021. She has a background in graphic design and communication, with previous roles at Clipper Magazine and a degree from Indiana University of Pennsylvania.
Work at Fulton Bank
Ashley Bagwell has been employed at Fulton Bank as an E-Commerce Tech Support Specialist I since 2021. In this role, she resolves bill payment disputes by collaborating with customers, vendors, payees, and billers, ensuring compliance with Regulation E requirements. She provides technical troubleshooting for online services, contributing to high customer retention through the maintenance and referral of Online Bill Pay systems. Additionally, she ensures that compliance and security guidelines are followed to protect the bank and its customers, thereby mitigating risks and fraud in Online Banking access.
Previous Experience at Clipper Magazine
Ashley Bagwell held multiple positions at Clipper Magazine from 2005 to 2020. She served as a Senior Graphic Artist from 2005 to 2014, followed by her role as a Deal Quality Specialist from 2014 to 2020. Prior to these roles, she worked as an Assistant Art Director for one year in 2011 to 2012. Her experience at Clipper Magazine encompassed various responsibilities that contributed to her professional development in the field of design and quality assurance.
Education and Expertise
Ashley Bagwell earned her Bachelor's degree in Communication and Media Studies from Indiana University of Pennsylvania, where she studied from 1999 to 2003. She also completed her high school education at Penn Manor High School, obtaining her High School Diploma from 1996 to 1999. Her educational background has provided her with a solid foundation in communication and media, which supports her current role in e-commerce technical support.
Background
Ashley Bagwell has a diverse professional background that spans over a decade in various roles related to design, quality assurance, and technical support. Her career began in the graphic arts field, where she developed her skills at Clipper Magazine. Over the years, she transitioned into roles that required technical expertise and customer interaction, ultimately leading to her current position at Fulton Bank.