Kelly Cochran
About Kelly Cochran
Kelly Cochran is a Customer Advocacy Program Manager at Fulton Bank, where she has worked since 1999. She has extensive experience in customer service and research roles, primarily at Fulton Financial Corporation and Bank of Lancaster County N.A.
Current Role at Fulton Bank
Kelly Cochran serves as the Customer Advocacy Program Manager at Fulton Bank. In this role, she focuses on enhancing customer experiences and ensuring that customer feedback is integrated into the bank's service offerings. Her extensive background in customer service and advocacy positions her to effectively manage initiatives that prioritize customer satisfaction.
Previous Experience at Fulton Financial Corporation
Kelly Cochran has a significant history with Fulton Financial Corporation, where she held multiple positions. She worked as an E-Commerce Services Specialist for one year, followed by a nine-year tenure as Assistant Research Manager. Additionally, she served as a Research Specialist for nearly a year and spent 20 years as a Customer Experience Coach-Facilitator, contributing to the development of customer service strategies.
Early Career at Bank of Lancaster County N.A.
Kelly Cochran began her career at Bank of Lancaster County N.A., where she held various roles. She started as a Bank Teller for one year and later worked as a Customer Service Representative for seven years. Additionally, she served as a Sales Specialist for ten months and as a Research Specialist for two years, gaining foundational experience in banking and customer service.
Professional Development and Skills
Throughout her career, Kelly Cochran has developed a diverse skill set in customer service, research, and e-commerce. Her roles have equipped her with the ability to analyze customer needs, implement effective service strategies, and advocate for customer interests within the banking sector. This expertise supports her current focus on customer advocacy at Fulton Bank.