Laura Lane
About Laura Lane
Laura Lane is a Cash Management Sales Analyst with a diverse background in finance and creative arts. She has held various roles in the banking sector and is known for her focus on customer service and operational effectiveness.
Work at Fulton Bank
Laura Lane currently serves as a Cash Management Sales Analyst at Fulton Bank, a position she has held since 2022 in Lancaster, Pennsylvania. Prior to this role, she worked as a Senior Customer Service Representative at Fulton Bank from 2019 to 2020 in Lititz, Pennsylvania. In her current role, she focuses on providing cash management solutions and enhancing customer service experiences. Her experience at Fulton Bank reflects her commitment to operational effectiveness and risk management within financial services.
Education and Expertise
Laura Lane earned her Bachelor of Fine Arts (BFA) in Photography from Pratt Institute, where she studied from 2009 to 2013. Her educational background in fine arts contributes to her unique blend of creative and analytical skills. This combination enhances her ability to approach financial services with a fresh perspective, integrating creativity into her analytical work.
Background in Financial Services
Laura Lane has extensive experience in the financial services sector, having worked in various roles across multiple institutions. She began her career at M&T Bank as a Relationship Banker from 2013 to 2016. She then held positions at KeyBank, BB&T, and BNY Mellon, where she developed her skills in customer service and operational management. Her diverse background equips her with a comprehensive understanding of the financial industry.
Achievements in Customer Service
Throughout her career, Laura Lane has been recognized for her ability to coordinate cultures of empathetic customer service within her teams. Her focus on customer experience has been a consistent theme in her roles, contributing to improved service delivery and operational effectiveness. This emphasis on customer-centric approaches is evident in her work at Fulton Bank and previous positions.
Professional Experience Timeline
Laura Lane's professional journey includes significant roles in financial services. She worked at M&T Bank from 2013 to 2016, followed by positions at BNY Mellon (2016-2017), KeyBank (2017-2018), BB&T (2018-2019), and Fulton Bank (2019-2020, 2022-present). Additionally, she has experience at Penn State Health in Treasury since 2020. This timeline illustrates her progressive career in finance and customer service.