Lauren O'donnell
About Lauren O'donnell
Lauren O'Donnell is a Senior Customer Service Representative at Fulton Bank, where she has worked since 2021. She has a diverse background in customer service and sales, with previous roles at companies such as EXPRESS, BDP International, and Bank of America.
Work at Fulton Bank
Lauren O'Donnell has been employed at Fulton Bank since 2021, currently holding the position of Senior Customer Service Representative. In this role, she focuses on building customer trust and collaboration to effectively close sales. O'Donnell has implemented process improvements that have enhanced customer service delivery and increased sales. She utilizes ongoing process improvement data to align team success goals with customer needs, contributing to the overall efficiency and effectiveness of the customer service department.
Previous Experience in Customer Service
Before her current role at Fulton Bank, Lauren O'Donnell worked as a Customer Relations Specialist at the same institution from 2019 to 2021. Her experience also includes a position as Team Lead at BDP International from 2018 to 2019 and as a Lead Teller at Bank of America from 2011 to 2014. Additionally, she served as a Shift Supervisor at Winnie's Manayunk in 2015 and as an Ocean Export Logistics Coordinator at BDP International from 2016 to 2019. These roles have provided her with a solid foundation in customer service and team leadership.
Education and Expertise
Lauren O'Donnell studied at the Community College of Philadelphia, where she achieved a degree in Psychology. She furthered her education at Delaware Valley University, earning a Bachelor of Business Administration (BBA) with a focus on Business Administration and Management from 2018 to 2021. Her educational background supports her expertise in customer service and business operations.
Involvement with Toastmasters International
Lauren O'Donnell served as Vice President of Public Relations for Toastmasters International from 2017 to 2019. In this role, she was responsible for promoting the organization and its activities, enhancing her skills in communication and public relations. This experience complements her professional background in customer service and team collaboration.