Russell Trezise
About Russell Trezise
Russell Trezise is the Senior Vice President of the Contact Center Channel at Fulton Bank, where he has worked since 2023. He has extensive experience in customer contact operations and management across various industries, including healthcare and financial services.
Current Role at Fulton Bank
Russell Trezise serves as the Senior Vice President of the Contact Center Channel at Fulton Bank. He has held this position since 2023 and operates in the Greater Philadelphia area. In this role, he is responsible for overseeing the contact center operations, ensuring efficient service delivery, and enhancing customer engagement.
Previous Experience at Fulton Bank
Before his current role, Russell Trezise worked at Fulton Bank as the Vice President of Direct Banking Centers from 2019 to 2023. During his four-year tenure in Lancaster, Pennsylvania, he managed operations and contributed to the bank's direct banking strategies.
Career Background in Customer Operations
Russell Trezise has a diverse background in customer operations, having worked at British Airways in various roles, including Director of Customer Contact Operations North America from 2002 to 2006. His experience spans over two decades in the travel industry, where he held positions such as Senior Project Executive and Operations Supervisor.
Expertise in Strategic Sourcing and Management
Russell Trezise possesses expertise in strategic sourcing and large-scale people management across multiple industries, including healthcare, financial services, and travel. His skills include process redesign, vendor and client relationship management, and training design and delivery, which contribute to improved consumer satisfaction and operational productivity.
Professional Experience in Various Industries
Throughout his career, Russell Trezise has held significant roles in various organizations. He served as Director of Customer Experience at Accolade, Inc. from 2014 to 2016, and as Director of Operations and Patient Resolution at HBCS from 2017 to 2018. His experience also includes working at Ally as Service Delivery Manager and Advanta Bank Corp. as Director of Global Sourcing.