William Rivera
About William Rivera
William Rivera is a Mortgage Loan Officer Assistant at Fulton Bank in Reading, Pennsylvania, with over seven years of experience in customer service within financial and retail sectors. He has a Bachelor's degree in Business Administration and Management from Albright College and has previously held various roles in banking and customer service.
Work at Fulton Bank
William Rivera has served as a Mortgage Loan Officer Assistant at Fulton Bank since 2020. In this role, he has been responsible for coordinating communication between realtors, title agents, and customers to facilitate loan settlements and approvals. His expertise includes setting up and maintaining mortgage loan files, ensuring that all necessary documentation is collected for underwriting and credit review. Rivera's contributions support the bank's operations and enhance customer service.
Education and Expertise
William Rivera studied Business Administration and Management at Albright College, where he earned a Bachelor's degree from 2017 to 2021. Prior to this, he attended Windham Technical High School from 2011 to 2014 and Reading Senior High School from 2014 to 2015. His educational background, combined with over seven years of experience in customer service within financial and retail environments, equips him with the skills necessary for his role in the banking sector.
Background
Rivera's professional background includes various roles in the banking and financial services industry. Before joining Fulton Bank, he worked as a Contact Center Advisor at Visions Federal Credit Union from 2019 to 2020. He also held positions at Mid Penn Bank as a Customer Service Representative and at BB&T as Bank Banker III. These roles have contributed to his comprehensive understanding of customer service and banking operations.
Achievements
Throughout his career, William Rivera has demonstrated a strong ability to manage communication effectively among various stakeholders in the loan process. He has played a key role in organizing and maintaining calendars for client meetings and sales calls, which contributes to the efficiency of bank operations. His skills in maintaining marketing programs and tools have also supported the bank's promotional efforts.