Himali Shah
About Himali Shah
Himali Shah serves as the Director of Customer Innovation at fusionSpan, where she focuses on addressing the challenges faced by associations and nonprofits. With a strong background in customer relationship management and extensive experience in the Washington D.C. Metro Area, she has held various roles in organizations such as Wells Fargo and the Solar Electric Power Association.
Current Role at fusionSpan
Himali Shah serves as the Director of Customer Innovation at fusionSpan, a position she has held since 2023. In this role, she focuses on understanding and addressing the unique challenges faced by associations and nonprofits. Her extensive experience in customer relationship management has enabled her to effectively lead initiatives that enhance customer engagement and satisfaction.
Previous Experience in Washington D.C. Metro Area
Himali Shah has a diverse professional background in the Washington D.C. Metro Area. Prior to her current role, she worked at fusionSpan as a Senior CRM Analyst from 2017 to 2020 and later as Manager of Consulting from 2021 to 2023. She also held positions at the Solar Electric Power Association and George Washington University, contributing to her comprehensive understanding of various organizational needs.
Education and Academic Background
Himali Shah graduated from the University of South Carolina with a Bachelor of Arts in International Studies. This educational foundation has equipped her with a broad perspective that informs her work in customer innovation and relationship management.
Expertise in Salesforce and Change Management
Himali Shah possesses expertise in Salesforce, particularly in setting up Salesforce Sandbox Refreshes. She has authored articles addressing common issues for organizations new to Salesforce and has written about AI in Salesforce. Additionally, she has contributed to discussions on best practices for Salesforce change management, showcasing her knowledge in this critical area.
Professional Contributions and Fellowships
In 2017, Himali Shah was a Spring Fellow at the Clean Energy Leadership Institute, where she engaged with issues related to clean energy and leadership. Her professional contributions extend to various articles and discussions that aim to improve organizational practices, particularly in the context of technology adoption and customer relationship management.