Stephen St. John
About Stephen St. John
Stephen St. John is the Director of Customer Success and Solutions at fusionSpan, where he has worked since 2023. He has over seven years of experience in client-facing roles, particularly within nonprofit and public sector organizations, and holds ten Salesforce certifications.
Current Role at fusionSpan
Stephen St. John serves as the Director of Customer Success and Solutions at fusionSpan, a position he has held since 2023. In this role, he focuses on driving innovation and ensuring the delivery of effective Salesforce solutions. His responsibilities include managing a diverse team that spans both the United States and Latin America, highlighting his capability in leading geographically dispersed professionals. His leadership emphasizes the importance of client success and the implementation of best practices within the organization.
Previous Experience at fusionSpan
Before his current position, Stephen held multiple roles at fusionSpan, including Sr. Solutions Consultant, Salesforce Consultant, and Salesforce Business Analyst. His tenure at fusionSpan lasted from 2020 to 2023, during which he contributed significantly to the organization’s Salesforce initiatives. His experience in these roles allowed him to develop a deep understanding of client needs and the intricacies of Salesforce solutions, particularly for nonprofit and public sector organizations.
Experience at Kforce Inc
Stephen St. John worked at Kforce Inc in various capacities from 2016 to 2018. Initially, he served as a Technical Talent Representative, followed by a role as a Technical Talent Associate. He later transitioned to the position of Federal Account Manager. His experience at Kforce Inc provided him with valuable insights into technical recruitment and account management within the federal sector.
Education and Salesforce Expertise
Stephen holds a Bachelor of Arts (B.A.) degree from the University of Maryland, which he completed from 2007 to 2011. He has further established his expertise in Salesforce by obtaining 10 Salesforce certifications. This extensive certification portfolio underscores his commitment to mastering Salesforce solutions and staying updated with industry best practices.
Contributions to Industry Knowledge
Stephen has actively contributed to industry knowledge through various blog posts. He has written about Pardot, a marketing automation software, and campaigns in Fonteva’s 23 Winter Release. Additionally, he has emphasized the importance of Salesforce's Trailhead for organizations. His participation in the Employee Spotlight feature on fusionSpan's blog further highlights his engagement with the community and his role as a thought leader in the Salesforce ecosystem.