Katarzyna Gryczka
About Katarzyna Gryczka
Katarzyna Gryczka is a Sales Support Specialist at Future Processing, where she manages logistics and customs processes and handles translation and editing tasks. She holds a Licencjat and a Magister in English Philology and has experience in customer satisfaction analysis and task automation.
Work at Future Processing
Katarzyna Gryczka has been employed at Future Processing since 2021, currently holding the position of Sales Support Specialist. In this role, she manages logistics and customs processes between the Future Processing headquarters in Gliwice and Future Processing Ukraine. She collaborates closely with a logistics agency in Poland to ensure smooth operations. Prior to her current position, she worked as a Sales Support Assistant at Future Processing from 2019 to 2021, where she developed her skills in sales support and customer service.
Education and Expertise
Katarzyna Gryczka studied Filologia angielska at Kolegium Języków Obcych w Gliwicach, where she earned her Licencjat (Lic.) from 2011 to 2014. She furthered her education at Uniwersytet Śląski w Katowicach, obtaining a Magister (Mgr) degree in Filologia angielska from 2014 to 2016. Her academic background provides her with strong language skills, which she applies in her professional work, including translation, editing, proofreading, and writing in both Polish and English.
Background in Sales and Support
Before joining Future Processing, Katarzyna Gryczka worked as a Sales Assistant at ORBITVU for nine months in 2019. This role allowed her to gain experience in sales processes and customer interaction within the Silesian District. Her experience in sales support has been further enhanced through her various roles at Future Processing, where she has developed a comprehensive understanding of sales operations and customer satisfaction metrics.
Data Management and Analysis Skills
In her current role, Katarzyna Gryczka conducts and analyzes Net Promoter Score (NPS) and other customer satisfaction surveys to gather valuable insights. She ensures data correctness in various reports using Excel and PowerBI, maintaining accuracy in the CRM system. Additionally, she facilitates the automation of tasks using the Power Automate tool, which enhances efficiency in her work processes.
Content Creation and Communication
Katarzyna Gryczka is involved in creating and managing various written materials, including offers, proposals, and landing pages for clients. Her proficiency in both Polish and English enables her to handle translation and editing tasks effectively. She has also authored a blog post on data readiness assessment, showcasing her ability to communicate complex topics clearly.