Ekta Gulati
About Ekta Gulati
Ekta Gulati is a Partner Support Associate at FutureLearn, where she has worked since 2022. She has extensive experience in customer service and administration, having previously held roles at Currys plc, PC World, and Radisson, and she holds a Master's degree in Online & Distance Education from The Open University.
Work at FutureLearn
Ekta Gulati has been employed at FutureLearn as a Partner Support Associate since 2022. In this role, she builds and maintains close working relationships with various teams, including Partnerships, Content, and Partnership Marketing. She is responsible for adding and updating the Partner Support Help Centre, which enhances resource availability for partners. Additionally, she shares insights with relevant product and business teams to improve partner support processes. Gulati has developed expertise in troubleshooting complex issues within FutureLearn's partner-facing systems, specifically Learning Manager and Course Creator.
Previous Experience at Currys plc
Prior to her current role, Ekta Gulati worked at Currys plc as a Customer Service Advisor from 2005 to 2008. This position was based in Newcastle upon Tyne, England, and lasted for three years. During her time at Currys, she gained valuable experience in customer service, which has contributed to her skills in partner support.
Previous Experience at PC World
Ekta Gulati also worked at PC World from 2001 to 2005 as Customer Service & Administration. This role, which she held for four years in Gloucester, England, allowed her to further develop her customer service and administrative skills, laying a foundation for her future roles in support and service.
Educational Background
Ekta Gulati studied at The Open University, where she earned a Master of Arts (MA) in Online & Distance Education from 2018 to 2021. She also holds a Bachelor of Arts (BA) degree in Economics, Political Science, and English from Delhi University, which she completed from 1994 to 1997. Additionally, she obtained a Diploma in Hotel Management from the Institute of Hotel Management Delhi, studying from 1993 to 1996.
Early Career at Radisson
Before her roles in customer service and support, Ekta Gulati worked as a Front Office Executive at Radisson from 1996 to 2000 in New Delhi, India. This four-year experience in the hospitality industry contributed to her skills in customer interaction and service management.