Elizabeth Valentine House
About Elizabeth Valentine House
Elizabeth Valentine House serves as the UX Research Lead at FutureLearn, where she has worked since 2016. With a strong background in user experience research and design, she has significantly contributed to the company's strategy and team development.
Work at FutureLearn
Elizabeth Valentine House has been serving as the UX Research Lead at FutureLearn since 2016. In this role, she has been instrumental in managing and growing a UX Research team of three. Her responsibilities include line management and conducting team meetings. She authored the UX Researcher career development framework and successfully advocated for the creation of a dedicated research room at FutureLearn. House has led foundational research on global users, defining motivational archetypes that influenced the company's strategy for two years. Additionally, she has investigated the impact of removing course start dates on the social learning experience.
Previous Work Experience
Prior to her current role, Elizabeth Valentine House held several positions in UX research and design. She worked as a Senior Consultant at We Are Experience for four months in 2015. Before that, she was a User Researcher at FutureLearn from 2015 to 2016. Her experience also includes a year as a Senior Design Consultant at Seren Design Ltd from 2014 to 2015. Earlier in her career, she served as a Research Scientist at the BBC from 2010 to 2013 and as a Research Assistant at the University of Kent from 2009 to 2010.
Education and Expertise
Elizabeth Valentine House holds multiple degrees in technology and design. She earned her MSc by Thesis in Multimedia Technology & Design from the University of Kent, where she also completed her BSc in the same field. Additionally, she obtained a Postgraduate Certificate in Online & Distance Education from The Open University in 2017. Her educational background provides a solid foundation for her expertise in UX research and design.
Research Contributions
Throughout her career, Elizabeth Valentine House has made significant contributions to UX research. At FutureLearn, she conducted foundational research on potential high-value users, which informed the company's revised value proposition. She co-created and presented a quarterly view of the user experience and set up a routine survey to track user satisfaction. Furthermore, she defined the initial approach to enabling partner research in collaboration with the Legal team.
Teaching and Academic Roles
Elizabeth Valentine House has experience in academia, having worked as a Lecturer in Film and Video Production at the University of Kent for one year from 2007 to 2008. This role followed her time as a Research Assistant at the same institution. Her academic background complements her practical experience in UX research and design.