Joel Marks
About Joel Marks
Joel Marks is an Operations Manager at FutureLearn, where he has worked since 2020. He has a background in operations and logistics, having held various roles at Strive Training and Jewish Futures Trust Limited.
Work at FutureLearn
Joel Marks has been serving as Operations Manager at FutureLearn since 2020. In this role, he has been instrumental in designing and implementing enrollment and operational processes for FutureLearn Schools. He played a key role in launching FutureLearn Schools, which provides free upgraded access to millions of students on the platform. Currently, he is focusing on automation projects aimed at enhancing operational efficiency within the organization.
Previous Experience at Strive Training
Prior to his current role, Joel Marks held multiple positions at Strive Training from 2016 to 2020. He started as Operations Coordinator for nine months, then transitioned to Program Manager for three years, and finally served as Business Operations Manager for another three years. During his tenure, he orchestrated necessary training and created relevant materials for the intranet as part of a CRM upgrade. He also overhauled the outdated CRM system, Pipedrive, by introducing new procedures and processes.
Experience at Jewish Futures Trust Limited
Joel Marks worked as Logistics Manager at Jewish Futures Trust Limited from 2014 to 2016. In this role, he was responsible for managing logistics operations, contributing to the overall efficiency of the organization. His experience in logistics provided a solid foundation for his subsequent roles in operations management.
Education and Expertise
Joel Marks studied at the University of Birmingham, where he earned a Bachelor's degree in History from 2010 to 2013. His educational background has equipped him with critical thinking and analytical skills, which he applies in his operations management roles. His expertise spans various aspects of operations, including process design, CRM systems, and training development.