Monalisa D.
About Monalisa D.
Monalisa D. is a People Operations Assistant at FutureLearn, where she has worked since 2021. She has a background in public administration and has held various roles in customer service and facilities management.
Work at FutureLearn
Monalisa D. has held multiple positions at FutureLearn. She began her tenure as a Front Office Administrator from 2018 to 2019, where she managed front office operations in London. In 2019, she transitioned to the role of Facilities Manager, a position she has maintained for five years. Since 2021, she has also served as a People Operations Assistant, contributing to the organization's human resources and operational functions.
Education and Expertise
Monalisa D. studied at the University of Bucharest, where she earned a degree in Public Administration from 2006 to 2009. Additionally, she pursued studies in Educational Sciences at the same university during the same period. Later, she attended Campus Langue Paris, focusing on French language and literature from 2013 to 2014. Her educational background supports her roles in operations and administration.
Background
Before joining FutureLearn, Monalisa D. worked at Mellon Technologies as a Customer Service Specialist from 2010 to 2013 in Bucharest, Romania. This role provided her with experience in customer relations and service management, which are essential skills in her current positions at FutureLearn.
Professional Experience
Monalisa D. has accumulated diverse professional experience over the years. Her career began in customer service at Mellon Technologies, followed by her administrative role at FutureLearn. Her current roles as People Operations Assistant and Facilities Manager demonstrate her versatility and ability to manage various operational aspects within an organization.