Austin Eugenio
About Austin Eugenio
Austin Eugenio is a Sales Operations Specialist at G-Form, where he manages wholesale and distributor orders while providing customer support for team sports accounts. He holds a Bachelor of Science in Business Administration and has experience in collaborating across various departments to meet customer needs.
Work at G-Form
Austin Eugenio has been employed at G-Form since 2020, initially serving as a Customer Support Specialist before transitioning to the role of Sales Operations Specialist for Team Sports in 2021. In his current position, he manages the lifecycle of wholesale and distributor orders, ensuring efficient processing and tracking from initiation to completion. He collaborates with various departments, including accounting, finance, marketing, and product development, to address customer needs effectively. His role also involves providing customer support specifically for wholesale accounts in team sports categories such as soccer, baseball, and lacrosse.
Education and Expertise
Austin Eugenio completed his high school education at New Bedford High School, earning a High School Diploma. He furthered his education at Johnson & Wales University, where he studied Business Administration and obtained a Bachelor of Science (B.S.) degree. Additionally, he pursued an Online Certificate in Fundamentals of Global Sports Management from the Preston Robert Tisch Institute for Global Sport. This educational background equips him with essential knowledge and skills relevant to his roles in sales operations and customer support.
Background
Austin Eugenio has a professional background that includes significant experience in sales operations and customer support. He has worked at G-Form for over four years, contributing to the efficiency of order processing and customer service in the team sports sector. His responsibilities involve maintaining accurate account information using CRM and ERP databases, such as SAP Business by Design and Magento. He collaborates with fulfillment and operations teams to ensure timely shipping of sales orders, demonstrating his commitment to operational excellence.
Achievements
Austin Eugenio's contributions at G-Form include managing the lifecycle of wholesale and distributor orders effectively. He has played a key role in maintaining accurate account information through the use of advanced CRM and ERP systems. His ability to work closely with various departments to meet customer needs highlights his collaborative approach. Additionally, his focus on providing customer support for wholesale accounts in the team sports category showcases his dedication to enhancing customer satisfaction.