Lauren Valdivia
About Lauren Valdivia
Lauren Valdivia is a Fraud Detection Officer and Multilingual Customer Relations Specialist at Gamma Labs, where she has worked since 2016. She engages with customers through social media and employs her multilingual skills to enhance customer relations while safeguarding the company against online fraud.
Current Role at Gamma Labs
Lauren Valdivia serves as a Fraud Detection Officer and Multilingual Customer Relations Specialist at Gamma Labs. She has held this position since 2016, contributing to the company's operations in West Babylon, NY. In her role, she engages with customers and influencers through social media, ensuring customer satisfaction and timely service delivery. She utilizes her multilingual skills to enhance customer relations and support, which is essential for addressing the diverse needs of Gamma Labs' clientele. Additionally, she plays a crucial role in safeguarding the company against online fraudulent activities by meticulously filtering and reviewing suspicious orders.
Previous Experience at The Home Depot
Before joining Gamma Labs, Lauren Valdivia worked at The Home Depot as a Flooring Specialist. Her tenure lasted for 10 months from 2015 to 2016 in Long Island, NY. In this role, she was responsible for assisting customers with flooring selections, providing product knowledge, and ensuring a positive shopping experience. This experience contributed to her customer service skills and understanding of retail operations.
Previous Experience at American Eagle Outfitters
Lauren Valdivia also gained experience as a Sales Associate and Stock Clerk at American Eagle Outfitters. She worked there for 7 months from 2012 to 2013 in Deer Park, NY. In this position, she was involved in customer service and inventory management, which helped her develop skills in sales and retail environments.
Education at St. John's University
Lauren Valdivia studied at St. John's University in Queens, NY, where she pursued a degree in Childhood Education, focusing on grades 1-6. Her studies spanned from 2012 to 2016, providing her with a solid educational foundation. This background in education has likely influenced her approach to customer relations and communication.