Alex Montgomery
About Alex Montgomery
Alex Montgomery is a Service Desk Engineer at GadellNet Consulting Services in St. Louis, Missouri, where he has worked since 2022. He has a background in computer and information systems security, having completed a certificate program at Centriq Training in 2018.
Work at GadellNet
Alex Montgomery has been employed at GadellNet Consulting Services as a Service Desk Engineer since 2022. In this role, he is responsible for managing high-priority tickets using Dialpad software, ensuring timely resolution or escalation of issues. He utilizes the Connectwise system for managing service tickets, demonstrating his proficiency in service desk operations.
Education and Expertise
Alex Montgomery completed the Career Program at Centriq Training, focusing on Computer and Information Systems Security/Information Assurance. He achieved a certificate in 2018 after an 11-month program. This educational background provides him with a solid foundation in information security and system management.
Professional Background
Prior to his current position, Alex Montgomery held various roles in the technology sector. He worked as a Tier 2 Technician at Transaction Data Systems from 2021 to 2022, and as a Technical Analyst at Retail Technology Group in 2019. He also served as an Alerts Technician at Acropolis Technology Group from 2019 to 2021. His career began in the hospitality industry, where he was a Server Trainer at Hilton from 2016 to 2018 and a General Manager at City Diner Restaurant from 2010 to 2016.
Technical Skills and Tools
In his role as a Service Desk Engineer, Alex Montgomery employs various tools for troubleshooting and issue resolution. He uses N-Central for troubleshooting issues on user computers, showcasing his technical skills in managing and resolving IT-related problems efficiently.