Jonathan James
About Jonathan James
Jonathan James serves as the Application Management Lead at GadellNet Consulting Services, where he focuses on enhancing user experience through effective communication and problem-solving. He holds an Associate's degree from Columbia College and is currently pursuing a Bachelor's degree in computer information systems.
Current Role at GadellNet Consulting Services
Jonathan James serves as the Application Management Lead at GadellNet Consulting Services, a position he has held since 2022. In this role, he focuses on enhancing user experience through effective communication and issue resolution. His responsibilities include managing application performance and ensuring that client needs are met efficiently.
Previous Experience at GadellNet Consulting Services
Before becoming the Application Management Lead, Jonathan held several positions at GadellNet Consulting Services. He worked as an Assistant Service Desk Leader from 2020 to 2022 and as a Service Desk Engineer from 2018 to 2020. His experience in these roles contributed to his understanding of technical support and user assistance.
Education and Academic Pursuits
Jonathan studied at Columbia College from 2017 to 2020, where he earned an Associate's degree. He is currently pursuing a Bachelor's degree in computer information systems, furthering his education in the field of technology and information management.
Early Career Experience
Jonathan's early career includes a role as a Technical Support representative at Teletech Inc. in 2012, where he worked for nine months. He also served as an Internet Sales Consultant at Youngblood Auto from 2015 to 2016. These positions provided him with foundational skills in customer service and technical support.
Help Desk Experience
With over two years of experience as a Help Desk technician, Jonathan has developed a strong skill set in user support and technical troubleshooting. His focus on improving user experience has been a consistent theme throughout his career, enabling him to effectively resolve issues and communicate with clients.