Landon Galenski
About Landon Galenski
Landon Galenski is a Service Desk Engineer with extensive experience in customer service and technical support, currently working at GadellNet Consulting Services. He has held various roles in the Greater St. Louis Area, including positions at Apple, Nordstrom, and Banana Republic, and holds a Bachelor of Applied Science in Information Systems.
Current Role as Service Desk Engineer
Landon Galenski currently serves as a Service Desk Engineer at GadellNet Consulting Services, a position he has held since 2017. In this role, he is responsible for troubleshooting hardware and software issues, particularly within Windows and MacOS environments. He maintains open communication with clients to ensure that service expectations are met. His expertise includes utilizing remote support tools and techniques, which enhances his ability to provide effective technical support.
Previous Experience at GadellNet
Before his current role, Landon worked at GadellNet Consulting Services as an Operations Coordinator from 2017 to 2019. During this time, he contributed to operational efficiency and supported various projects within the organization. His experience at GadellNet laid the foundation for his current technical role, allowing him to develop skills relevant to service desk operations.
Work History in Customer Service
Landon has extensive experience in customer service, having worked at several prominent companies. He was a Sales Representative at Apple from 2016 to 2021 and a Customer Service Specialist at Nordstrom from 2012 to 2017. His roles involved direct interaction with customers, where he honed his skills in addressing client needs and resolving issues effectively. He also worked as a Sales Associate at Banana Republic / Gap Inc. and as a Game Advisor at GameStop, further enhancing his customer service capabilities.
Educational Background
Landon Galenski studied at the University of Missouri-Saint Louis, where he earned a Bachelor of Applied Science (BASc) in Information Systems from 2012 to 2015. Prior to that, he attended St. Louis Community College, achieving an Associate of Arts and Sciences (A.A.S.) in Business Administration and Management from 2008 to 2012. His educational background provides a solid foundation for his career in technology and customer service.
Skills and Expertise
Landon possesses extensive skills in troubleshooting both hardware and software issues. He demonstrates the ability to manage multiple tasks simultaneously while working effectively in a team environment. His strong knowledge of remote support tools and techniques is a significant asset in his role as a Service Desk Engineer. Landon finds his work environment at GadellNet to be challenging and conducive to professional growth.