Lucky Jackson
About Lucky Jackson
Lucky Jackson is an Application Specialist at GadellNet Consulting Services, where he has worked since 2017. He has a background in system engineering and service desk support, along with a Bachelor of Science in Informatics from Indiana University Bloomington.
Work at GadellNet
Lucky Jackson has been an Application Specialist at GadellNet Consulting Services since 2017. In this role, he provides specialized support for DNS/IIS certificates and email hosts, including GSuite and O365. Prior to his current position, he worked as a System Engineer for seven months in 2017 and as a Service Desk Engineer for two years from 2015 to 2017. His experience at GadellNet spans multiple roles, reflecting his adaptability and technical proficiency in various IT functions.
Education and Expertise
Lucky Jackson earned a Bachelor of Science degree in Informatics with a minor in Telecommunications from Indiana University Bloomington, completing his studies from 2009 to 2013. His educational background provides a strong foundation for his technical skills. He possesses junior-level programming skills in PHP, CSS, MySQL, HTML, and JavaScript, which complement his expertise in supporting a diverse range of software applications, including Autodesk, Salesforce, and Adobe Creative Cloud.
Background
Before joining GadellNet, Lucky Jackson worked as a Support Representative at BlackInk IT from 2014 to 2015. He also held a supervisory position at IMU Catering - Sodexo for one year in 2011. His work experiences in various roles have contributed to his comprehensive understanding of technical support and customer service in the IT industry.
Technical Support Skills
Lucky Jackson provides technical support for cloud storage solutions such as OneDrive, SharePoint, and Egnyte. His role requires a thorough understanding of these platforms, enabling him to assist clients effectively. Additionally, he specializes in offering support for DNS/IIS certificates and email hosting services, ensuring that clients receive reliable assistance for their technical needs.