Kelli Sturkenboom
About Kelli Sturkenboom
Kelli Sturkenboom is the Head of Customer Success, known for her role in reducing customer churn and enhancing support systems.
Title: Head of Customer Success
Kelli Sturkenboom holds the position of Head of Customer Success. In this role, she oversees the team dedicated to ensuring that customers have a positive experience with the company's products and services. Her responsibilities likely include managing customer relationships, improving customer satisfaction, and reducing churn rates. She plays a crucial role in aligning the company's strategies with customer needs and expectations.
Kelli Sturkenboom on Technician Management Integrations
Kelli Sturkenboom was featured in a solution page image discussing integrations for centralizing technician management and communications. This involvement highlights her contribution to developing and promoting tools that streamline operations and enhance efficiencies for the customer support team. Such integrations are intended to improve coordination among technicians, leading to better service delivery for customers.
Reducing Customer Churn by 25%
Kelli Sturkenboom discussed the impact of onboarding Gaiia on reducing customer churn by 25%. This significant reduction indicates the effectiveness of the new system in retaining customers. The successful implementation and subsequent improvement in customer retention rates underscore her strategic approach to customer success and her capability in executing initiatives that positively impact bottom-line metrics.
Customer Portal Design to Reduce Support Tickets
Kelli Sturkenboom was highlighted on a customer portal page, discussing the portal’s design aimed at reducing support tickets. This initiative reflects her focus on enhancing the user experience by making the customer portal more intuitive and effective. By reducing support tickets, the portal also likely helps in improving overall customer satisfaction and efficiency in handling customer inquiries.