Karly H.
About Karly H.
Karly H. is a Customer Success Specialist with a background in employee training, process improvement, and impact management. She has six years of experience in leadership and operations, having worked for various companies including Athene, Nationwide Financial, and Wells Fargo.
Current Role at Gain Compliance
Karly H. serves as a Customer Success Specialist at Gain Compliance, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive the necessary support to maximize their use of the company's services. Her responsibilities include addressing customer inquiries, providing training, and facilitating communication between clients and the company.
Previous Experience in Customer Service and Sales
Before joining Gain Compliance, Karly held several positions that contributed to her expertise in customer service and sales. She worked as a Senior Financial Sales Support Specialist at Nationwide Financial from 2019 to 2022, where she supported sales operations. Prior to that, she was a New Business Representative at Athene from 2017 to 2019, and she also gained experience as a Loan Servicing Specialist at Wells Fargo in 2017.
Education and Communication Skills
Karly studied at Iowa State University from 2012 to 2016, where she earned a degree in Speech Communication and Rhetoric. Her education has equipped her with strong communication skills, allowing her to convey information with clarity and effectiveness. This background supports her current role in customer success, where effective communication is essential.
Leadership and Coaching Experience
Karly possesses six years of leadership, coaching, and operations experience. This experience spans various roles, including her time as a Management Trainee at Enterprise Rent-A-Car and her work at Ames Pet Hospital as a Receptionist/Technician. Her background in coaching and leadership contributes to her ability to train and develop employees effectively.
Interest in Employee Development and Process Improvement
Karly has a keen interest in employee training and development, process improvement, and impact management. She values being part of a unique and rewarding company culture, which aligns with her commitment to fostering growth and efficiency within organizations.