Kelly Plascencia Tiengkham
About Kelly Plascencia Tiengkham
Kelly Plascencia Tiengkham serves as the Customer Success Team Lead at Gain Compliance, where she focuses on enhancing client relationships through innovative customer service strategies. Her previous experience includes roles at Wells Fargo and Athene USA, as well as a background in mathematics from the University of Iowa.
Current Role at Gain Compliance
Kelly Plascencia Tiengkham serves as the Customer Success Team Lead at Gain Compliance. In this role, she focuses on enhancing client relationships through innovative customer service strategies. Her leadership is directed towards improving the overall customer experience and ensuring that clients effectively utilize Gain Compliance's application.
Previous Experience at Gain Compliance
Before her current position, Kelly worked at Gain Compliance as a Client Services Manager from 2019 to 2021. During her tenure, she led initiatives aimed at improving the onboarding process for clients. Her contributions helped streamline client interactions and enhance service delivery.
Experience at Wells Fargo
Kelly Plascencia Tiengkham held multiple roles at Wells Fargo. She worked as a Loan Servicing Specialist 4 for one year from 2017 to 2018. Following this, she served as a Finance and Accounting Analyst for seven months from 2018 to 2019. In these positions, she developed skills in customer service and financial analysis.
Background in Customer Service
Kelly's career in customer service began at Athene USA, where she worked as an Inbound Customer Service Representative for six months in 2017. Additionally, she gained experience as a Human Resources Assistant at the VA Hospital in Iowa City, Iowa, from 2015 to 2017. These roles contributed to her expertise in client relations and service management.
Education and Academic Background
Kelly Plascencia Tiengkham earned a Bachelor of Science degree in Mathematics from the University of Iowa. She studied there from 2014 to 2017, completing her degree in three years. This academic background provides her with a strong analytical foundation that supports her professional roles.