Kelsey Gerhold
About Kelsey Gerhold
Kelsey Gerhold is a Customer Success Manager at Gain Compliance in Des Moines, Iowa, with a strong background in customer relations and operations management. She has over six years of experience in customer success roles across various companies, enhancing customer satisfaction and retention.
Work at Gain Compliance
Kelsey Gerhold has been serving as the Customer Success Manager at Gain Compliance since 2021. In this role, she focuses on enhancing customer experiences and ensuring satisfaction. Her responsibilities include managing customer relationships and implementing strategies that improve retention and engagement. Based in Des Moines, Iowa, Kelsey has contributed to the company's mission of delivering exceptional customer service.
Previous Experience in Customer Success
Prior to her current position, Kelsey Gerhold worked as a Customer Success Manager at BioSpace, Inc. from 2020 to 2021. In this capacity, she developed skills in customer relations and operations management, which she later applied at Gain Compliance. Her experience in customer success roles has equipped her with a strong foundation in enhancing customer satisfaction.
Career Background
Kelsey Gerhold has a diverse career history that includes roles in customer service and sales. She worked as an Adventure Travel Specialist at Destinations Unlimited Inc. from 2016 to 2019, where she focused on providing tailored travel experiences. Additionally, she served as an AEP Sales Agent at SelectQuote Senior Insurance Services for six months in 2019. Her early career included a position as a Sales Associate at Kohls in 2014.
Education and Expertise
Kelsey Gerhold studied Public Relations at Loras College, where she earned a Bachelor of Arts (B.A.) degree from 2012 to 2015. Her academic background has provided her with a solid understanding of communication strategies, which she applies in her customer success roles. She also has expertise in operations management, contributing to the efficiency of customer success strategies.
Early Career and Internships
Kelsey Gerhold began her career with various roles that provided foundational experience in customer service and support. She worked as a Student Worker - Alumni at Loras College from 2012 to 2015, and completed an internship as a Hoopla Intern at The Gazette Company in 2015. These early experiences helped shape her skills in customer relations and operations.