Abilash Nair
About Abilash Nair
Abilash Nair is a Supervisor in Customer Operations with expertise in the Financial Ombudsman Service protocols in the UK. He has a diverse background in customer service roles and has worked for various companies in Chennai, India.
Work at GAIN Credit
Abilash Nair has been employed at GAIN Credit since 2021, serving as Supervisor in Customer Operations. In this role, he is responsible for overseeing customer operation volumes, ensuring that issues are monitored and resolved efficiently. He manages the transactional turnaround time and quality goals, maintaining a 24-48 hour response timeframe from receipt of customer inquiries. His expertise includes adherence to protocols set by the Financial Ombudsman Service in the UK, particularly regarding affordability complaints and irresponsible lending issues.
Current Role at FULL Creative
Since 2019, Abilash Nair has held the position of Client Account Manager at FULL Creative in Chennai, India. In this capacity, he manages client accounts and ensures that customer needs are met effectively. His responsibilities include monitoring and resolving client issues, escalating unresolved problems to higher support levels when necessary. This role builds on his extensive experience in customer operations and project management.
Previous Experience in Customer Operations
Abilash Nair has a diverse background in customer operations. He worked at AGS Health as a Process Associate from 2014 to 2015, where he gained experience in handling customer-related processes. He then transitioned to Scientific Publishing Services Pvt Ltd as a Project Coordinator from 2017 to 2019, further developing his skills in project management and customer service. His previous roles have contributed to his current expertise in managing customer operations effectively.
Education and Expertise
Abilash Nair holds a Bachelor's degree in Computer Programming, Specific Applications from SRM University, which he completed from 2009 to 2012. Additionally, he achieved a Bachelor's degree from New Prince, studying from 1997 to 2007. His educational background has equipped him with the necessary skills to excel in customer operations and project management roles.
Background in Administration
Before his current roles, Abilash Nair worked as an Administrator at Global Publishers from 2012 to 2014 in Chennai, India. This position provided him with foundational experience in administrative tasks and customer service, which he has built upon throughout his career. His early career experiences laid the groundwork for his subsequent roles in customer operations and account management.