Sarika Bhargava
About Sarika Bhargava
Sarika Bhargava is a Customer Experience Leader at Gain Credit in Gurgaon, Haryana, India, where she has worked since 2019. She has extensive experience in customer experience roles, including previous positions at Citi and Ireo Private Limited.
Work at GAIN Credit
Sarika Bhargava has served as the Customer Experience Leader at GAIN Credit since 2019. In this role, she focuses on enhancing customer interactions and improving overall service quality. GAIN Credit, formerly known as Global Analytics, is based in Gurgaon, Haryana, India. Her tenure at the company spans five years, during which she has contributed to the development of customer-centric strategies and initiatives.
Previous Experience at Citi
Sarika Bhargava has extensive experience at Citi, where she held multiple roles over a period of 16 years. She worked as the Customer Experience Head for Access Channels from 2009 to 2012. Following this, she served as the Client Experience Head from 2012 to 2013. Additionally, she was involved in customer relations from 1993 to 2001 and held the position of Service Quality Head for Citiphone India from 2003 to 2009. She also worked as a Service Branch Manager from 2001 to 2003.
Experience at IREO Private Limited
Sarika Bhargava worked as the General Manager of Customer Experience at IREO Private Limited for one year, from 2015 to 2016. In this role, she was responsible for overseeing customer experience initiatives and ensuring high standards of service delivery within the organization. This position further solidified her expertise in customer experience management.
Education Background
Sarika Bhargava completed her schooling at Delhi Public School, R.K. Puram, from 1984 to 1986. She then pursued higher education at Delhi University, where she earned a Bachelor of Science degree from 1986 to 1989. Her educational background laid the foundation for her career in customer experience and management.