Scott Woolveridge
About Scott Woolveridge
Scott Woolveridge serves as the Interim Operations Director at Gain Credit, a position he has held since 2019. He has extensive experience in operations management, having worked in various leadership roles at notable companies such as Capital One, Bupa, and Ace Group.
Current Role at GAIN Credit
Scott Woolveridge serves as the Interim Operations Director at GAIN Credit, a position he has held since 2019. His role involves overseeing operational strategies and ensuring efficient processes within the organization. GAIN Credit, previously known as Global Analytics, is located in La Jolla, California. Woolveridge's leadership is focused on enhancing operational performance and driving initiatives that align with the company's goals.
Previous Experience at Capital One
Prior to his current role, Scott Woolveridge worked at Capital One from 1999 to 2008 as the Director of Operations. During his nine years at the company, based in McLean, Virginia, he was responsible for managing operational functions and contributing to the company's growth in the financial services sector. His experience at Capital One laid a foundation for his future roles in operations management.
Background in Customer Service Management
Scott Woolveridge began his career in customer service management at Bupa, where he worked as a Customer Services Manager from 1987 to 1994. This seven-year tenure in London, United Kingdom, provided him with valuable experience in managing customer relations and service delivery, which has influenced his subsequent roles in operations.
Experience in European Operations
Woolveridge has significant experience in European operations, having served as the Director of European Operations at Ace Group from 2012 to 2018 in Switzerland. Additionally, he held the position of Head of European Operations at Combined Insurance from 2012 to 2014 in Chicago, Illinois. His roles in these companies involved strategic oversight and operational management across various markets in Europe.
Educational Background in Media Studies
Scott Woolveridge studied at Coventry (Lanchester) Polytechnic, where he earned a Bachelor of Arts degree in Media Studies and Communication from 1984 to 1987. This educational background provided him with skills in communication and media, which are applicable in his roles in operations and management.