Shalini Bath
About Shalini Bath
Shalini Bath is a Supervisor II in Training, Quality, and Competency Assurance at GAIN Credit, where she has worked since 2022. With over five years of experience in customer service and training development, she has contributed significantly to training content and staff competency management.
Current Role at GAIN Credit
Shalini Bath currently holds the position of Supervisor II in Training, Quality, and Competency Assurance at GAIN Credit. She has been in this role since 2022, contributing to the development of training content and processes. Her responsibilities include managing staff competency and ensuring effective training programs are in place for new hires.
Previous Experience at WNS Global Services
Before joining GAIN Credit, Shalini Bath worked at WNS Global Services as a Lead Associate in Training from 2020 to 2021. She also served as a Process Trainer at the same company from 2017 to 2019. In these roles, she focused on training development and employee performance enhancement.
Experience at Teleperformance
Shalini Bath worked at Teleperformance as a Customer Service Representative from 2016 to 2017 in Gurgaon, India. This role provided her with foundational experience in customer service, which has been beneficial in her subsequent positions in training and quality assurance.
Training and Development Expertise
With over three years of experience in training and development, Shalini Bath specializes in new hire training. Her expertise extends to managing training programs that enhance employee skills and competencies, particularly in the financial services sector.
Educational Background
Shalini Bath earned her Bachelor's degree from Mahatma Gandhi University. Her educational background supports her professional roles in training and quality assurance, equipping her with the necessary knowledge and skills for her career.