Sumit Tiwari
About Sumit Tiwari
Sumit Tiwari is a Manager of Operations at GAIN Credit, where he focuses on optimizing team performance and operational processes. He has extensive experience in the financial services sector, particularly in managing short-term loans and stakeholder relationships.
Work at GAIN Credit
Sumit Tiwari has held multiple roles at GAIN Credit, starting as Team Manager - Client Service and Success from 2021 to 2022 in Delhi, India. He then advanced to Senior Team Manager Client Service & Success from 2022 to 2023 in New Delhi. Currently, he serves as Manager of Operations since 2023, working remotely from Noida, Uttar Pradesh. In these positions, he has focused on optimizing team performance and enhancing client service operations.
Education and Expertise
Sumit Tiwari earned a Bachelor of Technology (BTech) degree in Electronics and Communication from Kurukshetra University, completing his studies from 2010 to 2014. His expertise lies in managing high-cost short-term loans within the financial services sector, with a strong emphasis on optimizing individual KPIs, SLAs, objectives, and targets in the FinTech industry.
Background
Before joining GAIN Credit, Sumit Tiwari worked at WNS Global Services as an Assistant Manager from 2017 to 2020 in Gurugram, Haryana. He also gained experience at Teleperformance India as a Complaints Handler from 2015 to 2017 in Gurgaon. His career reflects a progressive trajectory within the financial services and customer service sectors.
Achievements
Throughout his career, Sumit Tiwari has demonstrated a commitment to motivating and assisting team members to reach their full potential. He has effectively utilized data for operational improvements and has experience in streamlining and enhancing operational processes and learning systems.