Mike Fitzpatrick
About Mike Fitzpatrick
Mike Fitzpatrick is the Sr. Director of Application Operations at GAINSystems, Inc., where he focuses on compliance audits, sales metrics analysis, and client management. He has extensive experience in operations and client delivery across various companies, including StudentScout, LLC and TrueBlue Inc.
Current Role at GAINSystems
Mike Fitzpatrick serves as the Sr. Director of Application Operations at GAINSystems, Inc., a position he has held since 2020. In this role, he is responsible for overseeing application operations, ensuring compliance audits for large-scale vendors, and analyzing sales metrics. He plays a crucial role in client onboarding and account management, regularly communicating with clients and vendors about expectations, benchmarks, billing, and policies. His efforts have contributed to revamping systems and processes aimed at boosting revenue and reducing costs.
Previous Experience in Operations Management
Prior to his current position, Mike Fitzpatrick held various roles in operations management. He worked at StudentScout, LLC as Vice President of Operations from 2012 to 2020, and previously served as Director of Operations at the same company from 2008 to 2012. His experience also includes a role as VP of Client Delivery at TrueBlue Inc. from 2014 to 2020. Additionally, he worked at Technology Sourcing Inc. in multiple capacities, including Director of Client Services and Vendor Relations Manager, from 1998 to 2006.
Educational Background
Mike Fitzpatrick studied at Loyola University Chicago, where he earned a Bachelor of Arts degree in Communications and Philosophy from 1988 to 1993. He furthered his education by completing a Mini-MBA program at the same institution in 2006. His academic background has provided him with a strong foundation in communication and business principles.
Expertise in Regulatory Compliance
Mike Fitzpatrick possesses a clear understanding of the Telephone Consumer Protection Act (TCPA) regulatory environment and risk mitigation strategies. His expertise in compliance audits and vendor management has been instrumental in ensuring that operations align with regulatory requirements while also enhancing operational efficiency.