Jason Carrier
About Jason Carrier
Jason Carrier serves as the Help Desk Team Lead at GalaxE.Solutions in Hartford, Connecticut, where he has worked since 2021. He has extensive experience in IT support roles, having previously held positions at Computershare US, Eurofins, Attain Technology Inc., Unified Natural Foods Inc., and Lifespan.
Work at GalaxE.Solutions
Jason Carrier has been serving as the Help Desk Team Lead at GalaxE.Solutions since 2021. In this role, he oversees the help desk operations, ensuring efficient support for technical issues. His responsibilities include leading a team of technicians, providing mentorship, and implementing training programs on new technologies. He focuses on enhancing team performance and client satisfaction through effective management practices.
Previous Experience in IT Support
Before joining GalaxE.Solutions, Jason Carrier held several positions in the IT support field. He worked as an Integrated Help Desk Technician at Computershare US for six months in 2015. He then served as a Senior Help Desk Technician at Attain Technology Inc. from 2017 to 2020, where he gained extensive experience in technical support. Additionally, he worked as an IT Help Desk Technician II at Lifespan and Unified Natural Foods Inc., accumulating valuable skills in customer service and technical troubleshooting.
Project Management at Eurofins
At Eurofins, Jason Carrier worked as an Information Technology Analyst II and Project Manager from 2020 to 2021. In this capacity, he managed various IT projects, overseeing all elements of the project life cycle. His efforts were recognized for ensuring high levels of client satisfaction by meeting project deadlines and budgets, demonstrating his ability to balance technical and managerial responsibilities.
Education and Expertise
Jason Carrier studied at Quinebaug Community College, where he earned an Associate's degree from 2002 to 2006. His educational background laid the foundation for his career in information technology. He has developed expertise in deploying active directory tools, implementing documentation protocols, and providing technical reviews of administrative practices. His knowledge enables him to lead teams effectively and manage operational risks.
Leadership and Management Style
As a Help Desk Team Lead, Jason Carrier employs an engaging and collaborative management style. He focuses on mentoring his team through comprehensive training on emerging technologies. His leadership approach emphasizes clear communication and foresight to navigate potential operational risks, fostering a supportive environment that encourages team development and client satisfaction.