Lakshman Sai Bommisetty
About Lakshman Sai Bommisetty
Lakshman Sai Bommisetty is a Service Delivery Analyst at GalaxE.Solutions in Bangalore Urban, Karnataka, India, where he tracks assets inventory and provides L1 support for branch users. He has a background in desktop support and engineering, with experience at several companies including Impact Infotech Pvt. Ltd. and Microland Limited.
Work at GalaxE.Solutions
Lakshman Sai Bommisetty has been employed at GalaxE.Solutions as a Service Delivery Analyst since 2021. In this role, he tracks assets inventory, which includes desktops, laptops, servers, printers, and scanners. He provides L1 support for branch users, guiding them through first-level troubleshooting. His responsibilities also include monitoring networks across different branches and ensuring internal connectivity. Additionally, he prepares workstations according to user requirements and handles user calls on a priority basis.
Previous Employment History
Prior to his current position, Lakshman worked at Impact Infotech Pvt. Ltd. as a Desktop Support Engineer from 2019 to 2021. He also held the position of Engineer EUS at Microland Limited for four months in 2019. His earlier experience includes working as a Software Engineer at RK INFO SYSTEMS for six months in 2017 and as a Desktop Support Engineer at IMSI India Pvt. Ltd. from 2017 to 2019.
Education and Expertise
Lakshman completed his Bachelor of Technology in Computer Science at Eswar College of Engineering from 2014 to 2017. He also holds a Diploma in Computer Science from Sri Chundi Ranganayakulu Engineering College, which he attended from 2009 to 2014. His educational background is complemented by practical experience in configuring and troubleshooting email services, as well as providing technical support for various email clients.
Technical Skills and Support Services
Lakshman possesses a range of technical skills, including experience with remote support tools such as Tight VNC, RDP, and AnyDesk. He is adept at providing technical support for both national and international users. His expertise extends to handling hardware issues, following up with vendors for part replacements, and configuring local shared and network printers. He also has basic knowledge of Citrix and monitors network connectivity across different branches.