Natalie (Tash) K.
About Natalie (Tash) K.
Natalie (Tash) K. is a Service Desk Analyst with extensive experience in IT support, having worked for various organizations including The Hartford and GalaxE.Solutions. She has a background in Information Systems and Computer Science and holds certifications in Microsoft A+ and Network +.
Current Role at GalaxE.Solutions
Natalie K. serves as a Service Desk Analyst at GalaxE.Solutions, a position she has held since 2021. In this role, she manages a high-volume enterprise environment, handling approximately 1,000 calls daily. Her responsibilities include utilizing the ServiceNow ITSM system for detailed inputting and processing of support calls, ensuring efficient and effective service delivery.
Previous Experience in IT Support
Natalie has extensive experience in IT support roles across various organizations. She worked at The Hartford as a Platform Environment Support Engineer for 11 months from 2018 to 2019. Prior to that, she was an Information Technology Support Engineer at Saint Francis Care for 9 months in 2014. Other notable positions include Computer Technician at Cooley Dickinson Hospital and Technical Specialist at Cooperative Systems, Inc.
Educational Background and Certifications
Natalie studied at Asnuntuck Community College, where she earned an Associate Degree in Information Systems and Computer Science from 1998 to 2000. She further enhanced her skills by attending New Horizons Computer Learning Centers, achieving Microsoft A+ and Network + certifications in 2010. Additionally, she has engaged in independent studies focusing on Windows Imaging and Deployments, as well as Linux+.
Work History Overview
Natalie's work history includes a variety of roles in technical support and IT services. She has held positions at Cigna as a PTRU Audit and Review Associate and as an IT Support Specialist. Her early career included roles at CIGNA Healthcare and Windsor Locks Public Schools, contributing to her comprehensive understanding of IT support in different environments.